We aim to provide a smooth shopping experience at cdlsp.sbs. This Refund & Return Policy outlines our rules for returning items and requesting refunds.
1. Eligibility for Returns
To qualify for a return:
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Items must be unused, unwashed, and in original condition
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Must include packaging, tags, or accessories where applicable
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A request must be submitted within 30 days of delivery
2. Non-Returnable Items
We cannot accept returns for:
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Items marked as final sale
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Products damaged through misuse
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Custom or personalized items
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Items returned without authorization
3. Return Process
Please follow these steps:
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Email support@cdlsp.sbs with your order number and reason for return
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Our team will confirm eligibility and provide instructions
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Ship the item back to the provided return address
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Once inspected, we will issue a refund or store credit
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
4. Refunds
Approved refunds will be issued to your original payment method. Processing time may vary depending on your bank or payment provider.
5. Damaged or Incorrect Items
If your received item is defective or not what you ordered, contact us within 7 days with photos. We will arrange a replacement or refund at no additional cost.
6. Exchanges
We currently offer exchanges only for the same product type or equal value, subject to availability.